Return procedure

In the case of distance selling, the customer has the right to return the product within 14 days. Please note that for a return to be accepted, the product must be in its original packaging, unused, and in the same condition as when it was received. Naturally, the product may be removed from the packaging for inspection and placed back inside.

Check your shipment

Check your shipment immediately after delivery. If the product is damaged, incorrectly delivered or missing, please contact customer service at info@childsupply.ee within 48 hours.

Return costs

The cost of the return is borne by the customer. We are not responsible for items sent to us in error or which do not reach us. In order to avoid potential problems, we recommend the use of courier services that allow the tracking number of the shipment.

How and when will the money be refunded?

The refund will depend on the payment method you choose and will be made within 14 days from the date of registration of the refund. We reserve the right to extend the 14-day period if the product has not reached us following the procedure described above. Our team will inform you of any delays.

Service

Our team is ready to advise you on the product and provide you with further information. We always respond within 24 hours.