1.1 These Terms and Conditions of Sale shall apply to the rights and obligations arising between the customers of ChildSupply online store (hereinafter referred to as the Buyer) and ChildSupply OÜ (hereinafter referred to as ChildSupply) when purchasing goods (hereinafter referred to as the Product/Products).

1.2 In addition to these Terms and Conditions, legal relations arising from the purchase of Products from ChildSupply’s online store shall be governed by the laws in force in the Republic of Estonia.

1.3 ChildSupply reserves the right to make changes to the terms and conditions of sale and the sale prices and these changes will be reflected on the ChildSupply website www.hummy.ee.

2. Prices

2.1 All prices in the ChildSupply online shop include VAT at 22%.

2.2. The preferential percentages shown have been rounded to the nearest whole number.

3. Placing orders

3.1 From the ChildSupply website it is possible to purchase those Products that have an “Add to Cart” button. In order to order a suitable Product, you must add it to your shopping cart.

3.1.1 Only ChildSupply registered and ChildSupply approved business customers may purchase products for professional use.

3.2 Product price and availability are subject to change without notice.

3.2.1. The availability of the Products can be checked in the “Availability” sub-tab of the relevant Product page.

3.2.2 The price of the Products is shown on the Product page and in the case of a promotional price, both the promotional price and the regular price are reflected.

3.3 The Buyer can view the contents of the shopping cart by clicking on the “Shopping Cart” icon at the top of the website.

3.3.1 The quantity of Products in the shopping cart can be changed by entering the desired number of Products in the quantity field.

3.3.2 Products can be removed from the shopping cart by clicking on the “cross” in the same row.

3.4 Before placing an order, you must select the appropriate delivery method.

3.4.1 Delivery of the Products is free of charge within the borders of Estonia, Latvia and Lithuania from 100 €. From 100 €, delivery to Finland is free of charge, except for international parcels up to 20 kg. For more information on parcel delivery, please see the “shopping cart”.

3.5. To place an order, you must click on the “Place order” button.

3.5.1 If you are a registered user of the ChildSupply online store, please log in to your account.

3.6. To confirm your order, press the “Order and pay” button.

3.6.1 An invoice for the advance payment will then be drawn up, payable by credit card, bank transfer or bank link.

3.6.2. The Order confirmation, i.e. the prepayment invoice will be sent to the Buyer’s e-mail address.

3.7. Products will be dispatched by ChildSupply upon payment of the invoice.

4. Entry into force of the sales contract

4.1 The Buyer will be bound to the order and the payment for it after clicking on the button “Order and pay”.

4.2. The sales contract shall be deemed to be concluded from the date of receipt of the amount of the advance payment to the current account of ChildSupply OÜ.

5. Delivery and delivery of products

5.1 After the sales contract enters into force (payment of the advance payment invoice by the Buyer), ChildSupply will bundle the order and hand it over to ChildSupply’s logistics partners for delivery.

5.2 Orders that have been placed and for which the advance payment has been credited to the ChildSupply bank account before 1 p.m. on a working day will be delivered to the Buyer on the next working day or according to the delivery time indicated on the product card.

5.2.1. On the islands, delivery may take up to 3 days.

5.2.2 In the event that for any reason the shipment is delayed, ChildSupply Customer Support will agree with the Buyer a suitable delivery time.

5.3 In order to ensure that the delivery is carried out without delay, the Buyer must carefully check the information entered for delivery.

5.4 The Buyer may, in the event of non-compliance of the Product with the terms of the Contract:

5.4.1. refuse to comply with your order or the obligation owed;

5.4.2. claim compensation for damages, price reduction;

5.4.3. claim interest for late payment in the event of delay by ChildSupply in meeting its financial obligations.

5.4.4. the Products, but not the Product packaging, damaged during transportation shall be replaced to the Buyer;

5.4.5. in the event that the Goods cannot be shipped, the Buyer shall be reimbursed the cost of the Goods.

5.5 ChildSupply shall not be liable for any delay in the delivery of the Products if the Products have been delivered to the logistics partners on time but the delay in delivery is due to circumstances beyond ChildSupply’s control or foreseeable.

6. Right of withdrawal

6.1 Products purchased from the ChildSupply online store are subject to a 14-day right of return from the date of receipt. If the Product ordered from the e-shop is not suitable for the Buyer, the Buyer may return it without giving any reason.

6.1.1 The withdrawal period shall expire 14 days after the day on which the Buyer or a third party other than the carrier and appointed by the Buyer has taken physical possession of the Goods.

6.2. No right of withdrawal:

6.2.1. goods which, by their nature, cannot be returned and which have been delivered in sealed packaging but the packaging of which has been opened by the customer;

6.2.2 goods which, once opened, would not be suitable for return for health or hygiene reasons;

6.2.3 for goods for which ChildSupply is unable to detect the unopening of the packaging or the non-use of the goods (e.g. the goods are not wrapped in foil/film);

6.2.4 to a Product manufactured in accordance with the terms and conditions provided by the Buyer;

6.2.5 to a product which is mixed or combined with another product or good in such a way that they can no longer be separated;

6.2.6 to a product which has been used for commercial and professional purposes.

6.3 In the event of the return of the Goods, ChildSupply shall refund to the Buyer the cost of the returned Goods without undue delay, but no later than 14 days from the day on which ChildSupply becomes aware of the Buyer’s decision to return the Goods. In order to return the Product, the Buyer must complete a Return of Product Application.

6.3.1 The costs of returning the goods shall be borne by the Buyer, unless the reason for returning the goods is that the goods to be returned do not correspond to the goods ordered (e.g. wrong or defective goods).

6.4 The Buyer must return the Product to ChildSupply without undue delay, but no later than 14 days after the day on which the Buyer has notified ChildSupply of the wish to return the Product. The Product can be returned:

6.4.1. to ChildSupply Tallinn office, Pärnu mnt 328;

6.4.6. to the parcel machine, using the code received.

6.5 The time limit shall be deemed to have been observed if the Buyer returns the Goods before the expiry of the 14-day period.

6.6 ChildSupply has the right to refuse refunds until ChildSupply has received the returned Product or the Buyer has provided ChildSupply with evidence that it has returned the Product, whichever occurs first.

6.7 If the Buyer wishes to avoid compensation for any reduction in the value of the Product, the Product must be used and tried on as it would be in a normal shop and the Product must be returned in its original packaging and in its original condition (including all items in the Product packaging and any gifts added by ChildSupply). If the Buyer uses the Product more than is necessary to ascertain the nature and function of the Product, or fails to return the Product in its original packaging and in its original condition, the Buyer shall be liable for any diminution in the value of the Product.

6.7.1 In the event of deterioration of the Product to be returned, the Buyer shall be liable for the reduction in value of the Product due to the use of the Product, if the Buyer has used the Product in a manner other than necessary to ascertain its nature, characteristics and performance. For the purpose of ascertaining the nature, characteristics and functioning of the Product, the Buyer may handle and use it only in the manner in which he would normally be permitted to do so in a shop.

6.8 ChildSupply has the right to submit claims to the Buyer due to a decrease in the value of the Product within one month from the return of the Product at the latest.

6.9 If the Buyer has used or tried the returned Goods in a way other than what would normally be allowed in a shop, or has used the Goods more than is necessary to ascertain their nature, characteristics and performance, the Buyer shall be liable for any diminution in the value of the Goods and ChildSupply shall be entitled to deduct such amount from the purchase price to be refunded. In the event that the Buyer does not agree with the depreciation indicated by ChildSupply, the Buyer shall have the right to have this determined by an independent expert. The costs of the independent expert shall be borne by the party whose opinion is not substantiated. If it proves impossible to identify such party, the costs of the expert’s report shall be shared equally between the Buyer and ChildSupply.

6.10. If it turns out that the Buyer has not received the ordered Product, the Product does not correspond to the description in the e-shop or the Product is defective, the Buyer does not have to make a withdrawal within 14 days, but may exercise the statutory right to lodge a complaint.

7. Use of the purchased Product for business or professional purposes (including by a legal person).

7.1 If the purchased Product has been used for business or professional purposes, or if the purchaser has been a legal person, the normal complaints procedure does not apply. In these cases, the time limit for lodging a complaint is normally 6 months or more, if the manufacturer has so agreed. During this period, the Product will be replaced or repaired in the event of defects by the manufacturer.

8. Liability and complaints procedure

8.1 ChildSupply and the Buyer shall be liable to the other party for any damage caused to the other party by breach of these Terms and Conditions in the cases and to the extent provided for by the legislation in force in the Republic of Estonia.

8.2 ChildSupply shall be liable for any non-conformity or defect in the Product sold to the Buyer which was already present at the time of delivery and which becomes apparent within a period of up to two years from the delivery of the Product to the Buyer. During this first six months after the delivery of the goods to the Buyer, the defect shall be presumed to have existed at the time of delivery. ChildSupply shall be responsible for rebutting such presumption.

8.3 The Buyer has the right to file a claim with ChildSupply in the event of a Product that does not comply with the terms of the contract within two years from the date of delivery of the goods. The complaint must be lodged immediately, but not later than two months from the discovery of the defect in the Product. Upon discovery of a defect, the Buyer must take reasonable steps to preserve and protect the Product, including not using the defective Product if use of the Product will further deteriorate the condition of the Product.

8.4 In the event of non-conformity of the Product with the terms of the contract, the Buyer may invoke the remedies provided by law, including the right to demand repair or replacement of the Product. In the event that the repair or replacement of the Product is not possible, fails or causes unreasonable inconvenience to the Buyer, the Buyer has the right to withdraw from the contract and claim a refund.

8.5 ChildSupply shall not be liable for defects in the Product caused by the Buyer, defects resulting from improper storage or use of the Product. Defects shall include defects in the Product but not defects in the Product packaging.

8.6 If the Product is covered by a ChildSupply or manufacturer’s sales warranty, the terms of the warranty will be given to the Buyer in writing with the Product and/or made available electronically in the e-shop.

8.7 In order to resolve any subsequent problems, the Buyer must keep the purchase documents (invoice, contract, etc.) proving that the Product has been purchased from a ChildSupply representative or e-shop. Without proof of sale, ChildSupply may not resolve the problem.

8.8 In the event of a defect in a Product purchased from a ChildSupply outlet or e-shop, the Buyer may contact ChildSupply’s outlets within two months at the latest:

8.8.1. in Tallinn: Pärnu mnt 328

8.8.2. or by contacting the online shop by sending an e-mail to info@hummy.ee or by calling +372 5301 8078.

8.9. When submitting a claim, the defective Product must be submitted. ChildSupply and the Buyer shall enter into an agreement on the maintenance and repair of the Product, if the Product needs to be sent for diagnostics or expert examination to determine the nature and cause of the defect in the Product.

8.10. The following must be noted when submitting a Pretension:

8.10.1 Name and contact details of the buyer;

8.10.2. Date of the complaint;

8.10.3. Product shortage;

8.10.4. Requirement for ChildSupply;

8.10.5. Reference must be made to the document evidencing the transaction or the guarantee or a copy thereof must be attached to the complaint.

8.11. ChildSupply shall respond to the complaint in writing within 15 days of receipt of the complaint from the Buyer. If ChildSupply is unable to respond to the Buyer’s complaint within 15 days, it shall be notified in writing, stating the reasons and the deadline by which the response will be sent.

8.12. The resolution of defects in the Product shall be governed by ChildSupply’s Claims Policy, which forms an integral part of these Terms of Sale.

8.13. The Buyer has the right to contact the competent supervisory authority, which is the Consumer Protection and Technical Surveillance Authority at Sõle 23a, 10614 Tallinn, e-mail: info@ttja.ee. The out-of-court settlement service for the settlement of consumer disputes on the Internet in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council.

8.14. If the Buyer and ChildSupply are unable to resolve the dispute by agreement, the Buyer may refer the dispute to the Consumer Disputes Committee, whose terms of procedure can be found and an application can be made here. The Consumer Disputes Committee has the competence to settle disputes arising out of a contract between the Buyer and the online shop. There is no charge for the Commission to examine the buyer’s complaint.

8.15. The buyer has the right to refer to the European Union’s consumer dispute resolution platform.

9. Unquantifiable force

9.1 ChildSupply shall not be liable for any loss or damage or delay in delivery of the Product if the loss or damage or delay in delivery of the Product is due to circumstances beyond ChildSupply’s control or foreseeable.

10. Protection and security of personal data

10.1 For more information on the terms and conditions of personal protection, click here: Processing of personal data

11. Data processing and security

11.1 All personal data of the Buyer/Customer disclosed in the course of visiting the ChildSupply e-shop and making purchases shall be treated as confidential information. Except in cases where the courier needs the name, telephone number and delivery address of the Buyer/Customer for the delivery of the goods or in other cases provided for by law.

11.2 An encrypted data communication channel with banks ensures the security of the personal data of the purchaser and bank details, and ChildSupply e-shop does not have access to them.

12. Other conditions

12.1 Product images are illustrative.

12.2 The prices and availability of Products are subject to change without notice. In such cases, ChildSupply reserves the right to withdraw from the sale and to refund the money to the Buyer’s current account within a reasonable time.

12.3 Product information will be regularly checked and improved. The information may have been updated since the Buyer’s last visit.