1.1. These Terms and Conditions of Sale apply to the rights and obligations arising between the customers of ChildSupply online store (hereinafter referred to as the Buyer) and ChildSupply OÜ (hereinafter referred to as ChildSupply) when purchasing goods (hereinafter referred to as the Product/Products).

1.2. In addition to these Terms and Conditions, the legal relations arising from the purchase of Products from ChildSupply’s online store are governed by the laws in force in the Republic of Estonia.

1.3. ChildSupply reserves the right to make changes to the terms and conditions of sale and sale prices and these changes will be reflected on the ChildSupply website www.hummy.ee.

2. Prices

2.1. All prices in ChildSupply’s online shop include 24% VAT.

2.2. The discount percentages shown are rounded to the nearest whole number.

3. Placing orders

3.1. On the ChildSupply website, you can buy products that have an “Add to Cart” button. In order to order the appropriate Product, you must add them to your shopping cart.

3.1.1. Products for professional use can only be purchased by ChildSupply registered and ChildSupply approved business customers.

3.2. Product prices and availability are subject to change without notice.

3.2.1. The availability of products can be checked in the “Availability” sub-tab on the corresponding Product page.

3.2.2. The price of the products is shown on the Product page, and in the case of a promotional price, both the promotional price and the regular price are reflected.

3.3. Buyers can view the contents of their shopping cart by clicking on the “Shopping Cart” icon at the top of the page.

3.3.1. The quantity of Products in the shopping cart can be changed by entering the desired number of Products in the quantity field.

3.3.2. Products can be removed from the shopping cart by clicking on the “cross” in the same row.

3.4. Before placing an order, you must choose the appropriate delivery method.

3.4.1. From 100 €, delivery within Estonia, Latvia and Lithuania is free. From 100 €, delivery to Finland is free of charge, except for international parcels up to 20 kg. For more information on parcel delivery, please see “shopping cart”.

3.5. In order to place an order, you need to click on the “Place order” button.

3.5.1. If you are a registered user of ChildSupply online shop, please log in to your account.

3.6. To confirm your order, press the “Order and pay” button.

3.6.1. A prepayment invoice will then be drawn up, to be paid by credit card, bank transfer or bank link.

3.6.2. The order confirmation, i.e. the prepayment invoice, is sent to the Buyer’s e-mail address.

3.7. Products will be posted by ChildSupply after payment of the invoice.

4. Entry into force of the sales contract

4.1. The buyer will be bound to the order and its payment after clicking on the “Order and pay” button.

4.2. The sales contract is deemed to be concluded as from the date of receipt of the advance payment following the confirmation of the order in the current account of ChildSupply OÜ.

5. Delivery and delivery of products

5.1. After the sales contract has entered into force (payment of the advance invoice by the Buyer), ChildSupply will bundle the order and hand it over to ChildSupply’s logistics partners for delivery.

5.2. Orders placed and for which the advance payment has been received in the ChildSupply bank account before 13.00 on working days will be delivered to the Buyer on the next working day or according to the delivery time indicated on the product card.

5.2.1. On the islands, delivery can take up to 3 days.

5.2.2. If for any reason the shipment is delayed, ChildSupply Customer Support will arrange a suitable delivery time with the Buyer.

5.3. To ensure a smooth delivery, the Buyer must carefully check the information entered for delivery.

5.4. The Buyer may, in the event of non-conformity of the Product with the terms of the contract:

5.4.1. refuse to comply with your order or the obligation you owe;

5.4.2. claim damages, a reduction in price;

5.4.3. claim interest for late payment by ChildSupply in the event of delay in the performance of a financial obligation.

5.4.4. Products, but not the Product packaging, damaged in transit will be replaced to the Buyer;

5.4.5. in the event that the Goods cannot be shipped, the Buyer will be reimbursed the cost of the Goods.

5.5. ChildSupply shall not be liable for any delay in the delivery of the Products if the Products have been delivered to the logistics partners on time but the delay in delivery is due to circumstances beyond ChildSupply’s control or foreseeable.

6. Right of withdrawal

6.1. Products purchased from the ChildSupply online store are subject to a 14-day right of return from the date of receipt. In case the Product ordered from the e-shop is not suitable for the Buyer, the Buyer may return it without giving any reason.

6.1.1. The withdrawal period expires 14 days after the day on which the Buyer, or a third person other than the carrier designated by the Buyer, has taken physical possession of the Goods.

6.2. No right of withdrawal:

6.2.1. goods which, by their very nature, cannot be returned and which have been delivered in closed packaging, but which have been opened by the customer;

6.2.2 goods which, once opened, would not be suitable for return for health or hygiene reasons;

6.2.3 for goods for which ChildSupply is unable to detect the unopening of the packaging or the non-use of the goods (e.g. the goods are not wrapped in foil/film);

6.2.4 to a Product manufactured in accordance with the terms and conditions provided by the Buyer;

6.2.5 to a product which is mixed or combined with another product or good in such a way that they can no longer be separated;

6.2.6 to a product which has been used for commercial and professional purposes.

6.3. In the event of return of the Goods, ChildSupply shall refund to the Buyer the cost of the returned Goods without undue delay, but no later than 14 days from the day on which ChildSupply becomes aware of the Buyer’s decision to return the Goods. In order to return the Product, the Buyer must complete a Return of Product Application.

6.3.1. The cost of returning the goods is borne by the buyer, unless the reason for returning the goods is that they do not correspond to what was ordered (e.g. they are wrong or defective).

6.4. The Buyer must return the Product to ChildSupply without undue delay, but no later than 14 days after the day on which the Buyer notifies ChildSupply of the wish to return the Product. The Product can be returned:

6.4.1. ChildSupply Tallinn office, Pärnu mnt 328;

6.4.6. At the parcel machine, using the code provided.

6.5. The time limit is deemed to have been observed if the Buyer returns the Product before the end of the 14-day period.

6.6. ChildSupply has the right to refuse to make refunds until ChildSupply has received the returned Product or the Buyer has provided ChildSupply with proof that it has returned the Product, whichever occurs first.

6.7. If the Buyer wishes to avoid compensation for any reduction in the value of the Product, the Product must be used and tried on as it would be in a normal shop, and the Product must be returned in its original packaging and in its original condition (including all items in the Product packaging and any gifts added by ChildSupply). If the Buyer uses the Product more than is necessary to ascertain the nature and function of the Product, or fails to return the Product in its original packaging and in its original condition, the Buyer shall be liable for any diminution in the value of the Product.

6.7.1. In the event of deterioration of the Product to be returned, the Buyer shall be liable for the reduction in value of the Product due to the use of the Product, if he has used the Product in a manner other than that necessary to ascertain its nature, characteristics and performance. For the purpose of ascertaining the nature, characteristics and functioning of the Product, the Buyer may handle and use it only in the manner in which he would normally be permitted to do so in a shop.

6.8. ChildSupply has the right to submit claims to the Buyer due to a reduction in the value of the Product within one month of the return of the Product at the latest.

6.9. If the Buyer has used or tried the returned Goods in a way other than what would normally be allowed in a shop, or has used the Goods more than is necessary to ascertain their nature, characteristics and performance, the Buyer shall be liable for any diminution in the value of the Goods and ChildSupply shall be entitled to deduct such amount from the purchase price to be refunded. In the event that the Buyer does not agree with the depreciation indicated by ChildSupply, the Buyer shall have the right to have this determined by an independent expert. The costs of the independent expert shall be borne by the party whose opinion is not substantiated. If it proves impossible to identify such party, the costs of the expert’s report shall be shared equally between the Buyer and ChildSupply.

6.10. If it turns out that the Buyer has not received the ordered Product, the Product does not correspond to the description in the e-shop or the Product is defective, the Buyer does not have to submit a withdrawal within 14 days, but may exercise the statutory right to lodge a complaint.

7. Use of the purchased Product for business or professional purposes (including by a legal person).

7.1. If the purchased Product has been used for commercial or professional purposes or if the purchaser has been a legal person, the normal complaints procedure does not apply. In these cases, the time limit for lodging a complaint is normally 6 months or more if the producer has so agreed. During this period, the Product will be replaced or repaired in the event of defects on the part of the manufacturer.

8. Liability and complaints procedure

8.1. ChildSupply and the Buyer shall be liable to the other party for any damage caused to the other party by breach of these Terms and Conditions in the cases and to the extent provided for by the legislation of the Republic of Estonia.

8.2. ChildSupply shall be liable for any non-conformity or defect in the Product sold to the Buyer which existed at the time of delivery and which becomes apparent within a period of up to two years from the delivery of the Product to the Buyer. During the first six months after the delivery of the goods to the Buyer, the defect shall be presumed to have existed at the time of delivery. ChildSupply shall be responsible for rebutting such presumption.

8.3. The Buyer has the right to lodge a complaint with ChildSupply in the event of a Product not in conformity with the terms of the contract within two years from the date of delivery of the goods. The complaint must be lodged without delay, but not later than two months from the discovery of the defect in the Product. Upon discovery of a defect, the Buyer must take reasonable steps to preserve and protect the Product, including not using the defective Product if use of the Product will further deteriorate the condition of the Product.

8.4. In the event of non-conformity of the Product with the terms of the contract, the Buyer may invoke the remedies provided by law, including the right to demand repair or replacement of the Product. In the event that the repair or replacement of the Product is not possible, fails or causes unreasonable inconvenience to the Buyer, the Buyer has the right to withdraw from the contract and claim a refund.

8.5. ChildSupply shall not be liable for defects in the Product caused by the Buyer, defects resulting from improper storage or use of the Product. Defects include defects in the Product, but not defects in the Product packaging.

8.6. If the Product is covered by a ChildSupply or manufacturer’s sales warranty, the terms of the warranty will be given to the Buyer in writing with the Product and/or made available electronically in the e-shop.

8.7. In order to resolve any subsequent problems, the Buyer must keep the purchase documents (invoice, contract, etc.) proving that the Product has been purchased from a ChildSupply agency or e-shop. Without proof of sale, ChildSupply may not resolve the problem.

8.8. In the event of a defect in a Product purchased from a ChildSupply agency or e-shop, the Buyer may contact ChildSupply agencies within two months at the latest:

8.8.1. Tallinn: Pärnu mnt 328

8.8.2. or by contacting the online shop by sending an email to info@hummy.ee or by calling +372 5301 8078.

8.9. When submitting a claim, the defective Product must be submitted. ChildSupply and the Buyer shall enter into an agreement for the maintenance and repair of the Product if it is necessary to send the Product for diagnostics or expertise to determine the nature and cause of the defect.

8.10. When submitting a Pretension, please note:

8.10.1. Name and contact details of the buyer;

8.10.2. Date of the complaint;

8.10.3. Product shortage;

8.10.4. The requirement for ChildSupply;

8.10.5. Reference must be made to the document proving the transaction or the guarantee, or a copy must be attached to the complaint.

8.11. ChildSupply will respond to the complaint in writing within 15 days of receipt of the complaint from the Buyer. If ChildSupply is unable to respond to the Buyer’s complaint within 15 days, it shall be notified in writing, stating the reasons and the time by which a response will be sent.

8.12. The resolution of product defects will be subject to ChildSupply’s Claims Policy, which forms an integral part of these Terms of Sale.

8.13. The buyer has the right to contact the competent supervisory authority, which is the Consumer Protection and Technical Surveillance Authority at Sõle 23a, 10614 Tallinn, e-mail: info@ttja.ee. The out-of-court settlement service for online consumer disputes pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council.

8.14. If the Buyer and ChildSupply are unable to resolve the dispute by agreement, the Buyer may refer the dispute to the Consumer Disputes Committee, whose terms of procedure can be found and an application can be made here. The Consumer Disputes Committee is competent to settle disputes arising out of a contract between the Buyer and the online shop. There is no charge for the Commission to examine the buyer’s complaint.

8.15. The buyer has the right to refer to the European Union’s consumer dispute resolution platform.

9. Unquantifiable force

9.1. ChildSupply shall not be liable for any damage or delay in delivery of the Product if the damage or delay in delivery of the Product is due to circumstances beyond ChildSupply’s control or foreseeable.

10. Protection and security of personal data

10.1. You can find out more about the conditions of personal protection here: For further information on the processing of personal data, please see the Privacy Policy.

11. Data processing and security

11.1. All personal data of the Buyer/Customer disclosed in the course of visiting the ChildSupply e-shop and making purchases will be treated as confidential information. Except in cases where the courier needs the Buyer’s/Customer’s name, telephone number and delivery address to deliver the goods, or in other cases required by law.

11.2. An encrypted data channel with banks ensures the security of the purchaser’s personal data and bank details, and ChildSupply’s e-shop does not have access to them.

12. Other conditions

12.1. Product images are for illustrative purposes only.

12.2. Product prices and availability are subject to change without notice. In this event, ChildSupply reserves the right to withdraw from the sale and to refund the money to the Buyer’s current account within a reasonable period of time.

12.3. Product information is regularly checked and improved. Information may have been updated since the Buyer’s last visit.