1. ChildSupply and the Buyer shall be liable to the other party for any damage caused to the other party by breach of these Terms and Conditions in the cases and to the extent provided for by the legislation of the Republic of Estonia.
2. ChildSupply shall be liable for any non-conformity or defect in the Product sold to the Buyer which existed at the time of delivery and which becomes apparent within a period of up to two years from the delivery of the Product to the Buyer. During this first six months after the delivery of the goods to the Buyer, the defect shall be presumed to have existed at the time of delivery. ChildSupply shall be responsible for rebutting such presumption.
3. The Buyer has the right to lodge a claim with ChildSupply for non-conformity of the Product within two years from the date of delivery. The complaint must be lodged immediately, but not later than two months from the discovery of the defect in the Product. Upon discovery of a defect, the Buyer must take reasonable steps to preserve and protect the Product, including not using the defective Product if use of the Product will further deteriorate the condition of the Product.
4. In the event of non-conformity of the Product with the terms of the contract, the Buyer may invoke the remedies provided by law, including the right to demand repair or replacement of the Product. In the event that the repair or replacement of the Product is not possible, fails or causes unreasonable inconvenience to the Buyer, the Buyer has the right to withdraw from the contract and claim a refund.
5. ChildSupply shall not be liable for defects in the Product caused by the Buyer, defects resulting from improper storage or use of the Product. Defects include defects in the Product, but not defects in the Product packaging.
6. If the Product is covered by a ChildSupply or manufacturer’s sales warranty, the terms of the warranty will be given to the Buyer in writing with the Product and/or made available electronically in the e-shop.
7. In order to resolve any subsequent problems, the Buyer must keep the purchase documents (invoice, contract, etc.) proving that the Product has been purchased from the ChildSupply e-shop. Without proof of sale, ChildSupply may not resolve the problem.
8. In the event of a defect in a Product purchased from the ChildSupply e-shop, the Buyer has the right to contact ChildSupply’s representatives within two months at the latest:

8.1. Pärnu mnt 328, Tallinn;

9. When submitting a claim, the defective Product must be submitted. ChildSupply and the Buyer shall enter into an agreement for the maintenance and repair of the Product if it is necessary to send the Product for diagnostics or expertise to determine the nature and cause of the defect.
10. When submitting a Pretension, please note:

10.1 Name and contact details of the buyer;

10.2. Date of the complaint;

10.3. Product shortage;

10.4. Requirement for ChildSupply;

10.5. Reference must be made to the document evidencing the transaction or the guarantee or a copy thereof must be attached to the complaint.

11. ChildSupply will respond to the complaint in writing within 15 days of receipt of the complaint from the Buyer. If ChildSupply is unable to respond to the Buyer’s complaint within 15 days, it shall be notified in writing, stating the reasons and the time by which the response will be sent.
12. The resolution of product defects will be subject to ChildSupply’s Claims Policy, which forms an integral part of these Terms of Sale.
13. The buyer has the right to apply to the competent supervisory authority, which is. Consumer Protection and Technical Surveillance Authority,Sõle 23a, 10614 Tallinn, e-mail: info@ttja.ee. Extra-judicial settlement of consumer disputes on the Internet pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council.
14. If the Buyer and ChildSupply are unable to resolve the dispute by agreement, the Buyer may refer the dispute to the Consumer Disputes Committee, whose terms of procedure can be found and an application can be made here. The Consumer Disputes Committee is competent to settle disputes arising out of a contract between the Buyer and the online shop. There is no charge for the Commission to examine the buyer’s complaint.
15. The buyer has the right to refer to the European Union’s consumer dispute resolution platform.